Where is my footage stored?
In the European Union, and every connection is encrypted in transit. AI steps send only what each model needs, such as audio for transcription or text, to the AI providers we list as sub-processors. Lumière never changes, moves or deletes your original file on its own. Compliance jobs remove their temporary working files after each job. A Studio project or a compliance job stays until you delete it, and the account owner can close the account in Settings.
Do I have to upload my footage?
It depends how you work. From a phone or tablet, you upload in resumable chunks, removed once your file is put back together. On a computer, Lumière Local (early access) removes the upload entirely: processing runs on your own machine and only the transcript, kilobytes instead of gigabytes, reaches the cloud, so your footage never leaves your drive. If speech recognition can’t run on your machine, Lumière tells you and sends compressed audio for transcription instead, never the video. Lumière Local runs on Mac, Windows and Linux; the Lumière desktop app is for macOS.
Can I use Lumière only for transcripts and quotes?
Yes. Upload a recorded video or audio file and Lumière writes the transcript with timestamps, which you can search, translate into your language and download as TXT or SRT. A summary gives the chapters and key quotes, and Ask answers only from what was said, in the language you ask in. Ask for the parts you need and take them as text, one audio file or the film. Check each quote against the recording before you publish it: one click plays the moment. Speaker names are coming.
Does Compliance cut my original footage?
No. Compliance marks the passages that break your guidelines; you decide which to hide. Hidden passages are left out of what you deliver: the edit you send to Studio, its renders and NLE exports, and the optional compliant master. Your original file is never changed, and you can un-hide a passage at any time, also after the hand-off; the Studio project follows.
What happens when I run out of lumens?
Every job shows its price first. If it needs more lumens than you have, it stops and asks you to top up before it runs, on every plan. Nothing is ever charged beyond your prepaid lumens. Prepaid lumen packs are one click away, and your work continues where it was. On a team, the owner buys the lumens.
What internet speed do I need?
Almost none. With Lumière Local, only kilobytes travel: a transcript up (~0.4 MB per hour of footage), an edit plan down. The heavy AI traffic runs on our servers, never over your connection. If your connection can send a text message, it can run a production: hotel Wi-Fi, a tethered phone, a satellite link. AI decisions do need a connection; rendering and cutting don’t.
What models power Lumière?
A routing gateway picks the right model for each task: fast models for transcription-scale work, premium models for story and edit decisions. Model keys never leave our gateway, and every job shows its lumen price before it runs.
Can I cancel anytime?
Yes. Monthly plans have no minimum term. To cancel, ask us in the help chat or by email; cancelling in your account yourself is coming. Prepaid lumens never expire, also after a plan ends. Broadcast / Enterprise runs on an annual contract.
How does invoicing work?
Every lumen pack purchase automatically generates a VAT invoice. EU VAT is handled at checkout, including the reverse charge for a valid EU business VAT ID.
Can I delete my data or close my account?
Yes. Delete project in Studio and Delete job in Compliance remove a project or a job together with the file you uploaded for it; both ask first and cannot be undone. The account owner can close the account in Settings: everyone is signed out at once, unspent lumens are forfeited, a paid plan ends at the end of its period, and the content is erased 30 days later unless you ask us to reopen it. Invoices and payment records are kept for 8 years, as Hungarian accounting law requires.
Is my content used to train AI models?
Lumière never trains models on your content. The AI providers that process it for you are named in the Privacy Policy, with what each one receives. A GDPR Data Processing Agreement is available on request.